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Fifth Mood will gladly accept returns of orders within 14 days of the day you received it. The product must be in its original condition and original packaging in order to be eligible for a refund. All returns are subject to inspection when received and can be refused a refund if the requirements are not met. Please note that original shipping charges are non-refundable.
To complete your return: email our team to further provide you with a shipping address. Once you receive the shipping address please: securely pack your product(s) in a shipping box and include your packing slip along with the reason for the return. Return shipping costs must be paid by the customer. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the product makes it back to us.
Refunds: Once your return is received and inspected, we will send you an email let you know your product has been received and the refund will be processed.
All sale items are not eligible for returns.
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